Shipping
Fast, reliable delivery you can trust.
How long does shipping take?
Standard domestic delivery typically takes 5–10 business days, depending on your location and the size of the item. Larger furniture pieces may require additional handling time to ensure safe delivery.
Do you offer express delivery?
At this time, we do not offer express shipping for furniture items. Our delivery process focuses on careful handling and secure transportation to protect your products.
Do you ship internationally?
Currently, we only ship within the country. International shipping is not available due to the size and weight of our furniture products.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this information to follow your delivery status in real time.
Do you offer free shipping?
Free shipping may be available for selected products or during special promotions. Shipping fees, if applicable, will be clearly shown at checkout before payment.
Can I change my shipping address after placing an order?
Address changes are possible only before the order is dispatched. Please contact our support team as soon as possible so we can assist you.
Will I be charged customs fees for international orders?
We do not ship internationally at this time, so customs duties or import taxes will not apply to your order.
What should I do if my package is delayed or lost?
If your delivery is delayed or appears lost, please contact us with your order number. Our team will work with the carrier to resolve the issue quickly.
Returns
Easy returns, no stress.
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original condition. All products must be returned with original packaging and accessories.
Can I exchange an item if the size doesn’t fit?
Yes, exchanges are available for size or model changes, subject to stock availability. Please contact our support team to arrange an exchange.
What if I already wore the item once?
Used or assembled items are generally not eligible for return. Exceptions may apply if the item has a manufacturing defect.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective. In such cases, we will cover the return shipping.
How do I start a return?
To initiate a return, please contact our customer service with your order number. Our team will guide you through the return process.
How long will it take to get my refund?
Once we receive and inspect the returned item, refunds are typically processed within 5–7 business days to the original payment method.
Are sale items eligible for return?
Sale or clearance items are usually non-returnable, unless otherwise stated or if the product is defective upon arrival.
What should I do if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible.
Orders
Simple ordering, clear tracking
How do I place an order?
Simply browse our collection, select your preferred items, and add them to your cart. Proceed to checkout, enter your delivery details, and complete payment to place your order.
Do I need an account to order?
No account is required to place an order. You can check out as a guest, though creating an account allows you to track orders more easily.
Can I cancel or modify my order after placing it?
Orders can be canceled or modified before they are processed for shipment. Please contact our support team as soon as possible for assistance.
Do you restock popular items or limited editions?
Popular items are regularly restocked when available. Limited edition pieces may not be restocked, and availability will be noted on the product page.
Can I order matching sets or bundles?
Yes, we offer selected furniture sets and bundles designed to match perfectly. Available sets can be found on product or collection pages.
How do I apply a discount code?
You can enter your discount code at checkout before completing payment. The discount will be applied instantly if the code is valid.
Why was my payment declined?
Payments may be declined due to incorrect details, insufficient funds, or bank authorization issues. Please verify your information or contact your payment provider.
What should I do if I didn’t receive my confirmation email?
If you do not see your confirmation email, please check your spam or promotions folder. If it’s still missing, contact us and we’ll resend it.